TYPICAL APPLICATIONS FOR INDIA
Voicemail: If a person is not in his office, you can leave a "tape recorded" message, which he will hear when he comes back. This is similar to "answering machine" but the voice is stored in hard disk using dialogic hardware cards, which are connected to the customers’ PBX.

Auto PBX (also called auto-attendant): If you dial a big company instead of the operator picking up you hear recording saying "thanks for calling xyz Company. Please dial the extension of the person you want to reach or press 0 for operator" (see above).

Email Reader: If you want to hear out your e-mails over the phone this uses dialogic hardware and the Text to Speech software.

Interactive music videos: (for example Channel Oxygen): You call up your cable operator number and it will give you a voice recording saying "to listen Hindi videos press 1, for English video songs press 2..." and so on. When you press 1 it gives you menu asking you which particular song you want to play. This application has been developed using dialogic hardware.

Lanfax Servers: You can send and receive fax directly from your desktop to any fax machine in the world. Dialogic Fax cards and Alcom Lanfax software (world’s best on NT) helps you to build up professional faxing solution for your customers. Lanfax server integrates seamlessly with your e-mail systems. It supports Lotus Notes, Lotus CC Mail, SMTP / POP3 mail servers. Easy routing and forwarding. Route incoming faxes as email messages to any network user.

Automated Changes number announcement: When you dial a number which is changed you get a voice prompt telling "xyz no. is changed to abc"

Voice messaging: You can send and access voice mail by just dialing a local no. in Bombay and leave a message for someone in US who will pick up the message with a local call in USA. For example Navin mail (navin.com) has been done on dialogic hardware.

Phone Banking: You call up your bank and it prompts you to enter your account no.and after that it gives you a menu saying, "to check the balance press 1, for bank statement  press 2

and if you want the bank statement by fax enter your fax no." So when you enter your fax no. you receive your bank statement on your fax machine. If you press 1 you get your bank balance.

Fax on Demand: You call up some company to inquire about some product and it will give you a voice recording saying "to know about product abc press 1 and to receive the brochure for the abc product enter your fax no." Dialogic cards will automatically send you a fax.

Caller ID Screen Pop Up: When you get a call a window / box pops up on your monitor "there is a call for you from Mr. xyz" you can talk to the person if you wish or you can forward the same call to someone else. Or let it go to voicemail.

Cell phone / Basic phone services: Prepaid card (SIMs), renewal for the prepaid SIMs, checking of account balance on SIMs, post paid voucher management system, actual usage of virtual calling card (for STD / ISD / basic service), voicemail solutions, call diverting.

Call centers: A call center is a realm where groups of customer service representatives or operators manage a string of telephone and computer terminals to make or answer calls. CT enabled centers that operate on ACD (automatic call distribution) with a database server hooked to it. When an operator receives a call, the database server comes to life, and the pertinent data is displayed on the agents terminal and result is agent is able to handle the queries more efficiently and quickly. Call centers can be set up for applications such as customer service, product information, order processing, billing / account information, reservations, transactions, technical help desk etc.

IP Telephony and IP Fax: Voice over Internet or Fax over Internet. Non-real-time fax over Internet is fully legal in India.

Horoscope, Chatlines, Cricket scores: You can just dial a no. and it will give you the cricket score also it will give you the score on ball by ball basis also you can chat with your friends. This conferencing happens without drop in sound volume. Or check out your todays horoscope by just dialing a no.

Office: F2 Everest, 7th Flr, Tardeo Rd,Mumbai  400 034. Tel. : +91-22-2352 0968, 5660 3222, 2352 2050 Fax.: +91-22-2351 6881
E-mail : dialogic@foremost-systems.com