Get a World-Class Call Center using Dialogic-Intel hardware


 

 
 
 
 
 

ADVANTAGES

There are two kinds of technologies available for Call Centers—Traditional EPABX based and the Next Generation Server based technology.

Historically, call centers evolved from being a place with just telephone lines landing on agent desks. Then a PBX was added to distribute calls coming on common lines. Over time Predictive Dialers, IVR systems and CTI were added to create a full-fledged call center. A server based call center integrates all the components of a call center into one server as software components. Server based call centers offer four main advantages:

1.  Tremendous Flexibility:  The flexibility of the call center goes up many fold; so the call center owners can attract a variety of customers.

2.  Not Obsolete: Instead of using a PBX and then adding on Predictive Dialing and other functions on a Server, why not put the entire call center on the Server itself ?  Atleast you will have a consistent solution.

3.  Dramatically Lower Cost: A server based call center now costs far less, the total cost of ownership being up to one fourth of the traditional architecture.  There are two main reasons for this:

4.  Web Integration, Multi Media Contact: Most of the information delivery is moving towards the web and hence web integration becomes very important for providing good access to customers. The multimedia handling capability of server based systems will become crucial in the coming years as communication will be through rich "Hypermedia", which will seamlessly integrate video, voice and data.
 
 

SOLUTIONS

What is the size of your Call Center?

Dialogic offers a range of hardware solutions for Call Centers of various sizes on which you can run your custom-made softwares.  We have different solutions depending on whether your call center is:

Upto 50 seats
Dialogic offers Server based complete hardware solution (No need of PBX)
These Call Centers are typically set-up by Corporates/Enterprises for internal use eg. Tata Donnelley, Kotak Mahindra, etc.
Software available : (i) Parsec Technologies (ii) Amdale (iii) BPL Telecom

50 to 200 seats
Dialogic offers Server based complete hardware solution (No need of PBX)
Software available : (i)  Interactive Intelligence- Indian Distributors: Sapphire Callnet Pvt. Ltd.
                              (ii)  Cellit - Indian Distributors: Bay Talkitec

200 to 5000 seats
In this segment Dialogic offers products like Predictive Dialers (Outbound calling), IVR, ACD based on Dialogic hardware.
These Call Centers set up by multinational firms such as GE, Dell to handle their foreign calls use large PBXs.   (Typically they will use the same hardware and set-up they have abroad).
Software available : Contact us
 
 
 

HARDWARE FOR CALL CENTERS

Dialogic has Voice and Fax boards for analog and digital lines.  MSI boards are used to connect the agents which typically perform the work of a EPABX.

For example :
Your Requirement
Suitable Hardware
16 incoming lines & 8 operators
D/160 SC LS & MSI/80 SC
30 incoming lines & 16 operators
D/300 E1 PCI & MSI/160 PCI
60 incoming lines & 32 operators
D/600 SC 2E1& MSI/240 SC & MSI/80 SC
100 lines & 48 operators
D/600 SC 2E1 ......1 No.
D/300 E1 PCI ......1 No.
D/120 JCT LS ......1 No. 
MSI/240 SC ....... 2 Nos.
240 incoming lines & 100 operators
(In 2 PCs)
DM/V1200 4E1 PCI ...... 2 Nos.
   MSI/240 SC ...... 4 Nos.
 MSI/80 SC ....... 1 No.
NOTE: (1)  You can install these boards in 2 PCs and useSCxBus Adapter to connect both these PCs. Your application must support the SCxBus Adapter.
OR
(2) You can use an Industrial PC
(this has more slots than a normal PC).
480 incoming lines & 200 operators
(In 2 cities)
 In City - A :
DM/V1200 4E1 PCI ...... 2 Nos.
 MSI/240 SC ...... 4 Nos.
 MSI/80 SC ....... 1 No.
In City - B :
DM/V1200 4E1 PCI ...... 2 Nos.
 MSI/240 SC ...... 4 Nos.
 MSI/80 SC ....... 1 No.
NOTE:  You must install ATM Adapter Card so that the application and the database can be accessed from both the cities.  Note your WAN connection must be fast.

 

CALL CENTER CONTACTS




HARDWARE
 

SOFTWARE

1.  Parsec Technologies - Contact: Mr. P Bhardwaj  Tel: 91-22-639 4944 / 635 0670
2.  Interactive Intelligence - Indian Distributors - Sapphire Callnet Pvt. Ltd     Contact Mr. M Saxena
3.  Cellit - Indian Distributors - Bay Talkitec    Contact Mr. A Joglekar  Tel: 91-22-386 7574 / 3828981 / 3895275
4.  AmdaleContact Mr. A Agarwala   Tel: 91-124-635 6231 / 639 6329
5.  Talisma Contact: Mr. S Hegde   Tel: 9820217252
 

NETWORK INTEGRATORS

1.  Network Solutions Pvt. Ltd.  Contact:  Mr. R Gopalan   Tel: 91-80-553 5228 / 553 0151  extn 301.
2.  Network Programs (India) Ltd.   Contact:  Mr. R Handu   Tel: 91-118-453 6622
3.  Datacraft India Ltd.   Contact: Mr. Dilip Kumar    Tel: 91-22-261 6378 / 262 3906
 

CALL CENTER CONSULTANTS

1.  Pricewaterhouse Coopers Ltd.  Contact: Mr. S. Majumder  Tel: 91-22-497 8552 / 8556
2.  AccentureContact: Mr. P Vaish  Tel: 91-22-281 4000
3.  Cedar Enterprises  Contact: Mr. C Parikh   Tel: 91-22-498 0302
4.  Diallog Learning Center   Contact: Mr. K Pinto  Tel: 91-22-6255370 / 6250373
 

CALL CENTER TRAINING COLLEGES

1.  Sapphire Callnet Pvt. Ltd.
2.  North Star Call Center College
3.  Karrox Call Center College
4.  Call Center College
5.  Holistic Enterprise
6.  Diallog Learning Center
 

CALL CENTER ASSOCIATION OF INDIA

CALL CENTER CERTIFICATION

MTNL / E1 LINES CONSULTANT

FIRE PROTECTION
 

WEBSITES

1.  Voice & Data
2.  Call Center Voice
3.  Call Center World
4.  Indian Call Center
 
 


$ sales possible

If you are an export project or you are STPI / EOU registered then you can pay in US dollars and buy from us.  This way you can get Dialogic cards without paying the heavy import duties.
 
 

Please contact us to see how  we can benefit you.

Office: F2 Everest, 7th Flr, Tardeo Rd,Mumbai  400 034. Tel. : +91-22-2352 0968, 5660 3222, 2352 2050 Fax.: +91-22-2351 6881
E-mail: dialogic@foremost-systems.com