Are You Ready for this Next Wave?

  The computer telephony (CT) industry is on its way to developing, integrating, and offering the next wave in CT systems — systems that are open, ready to handle the changing markets, and built on CT Media™ server software. Why CT Media? Because it is the best choice for developing applications that are hardware independent, interoperable with software from multiple vendors, and aligned with a standard CT server architectural model. Systems based on CT Media software are ready for today's business and tomorrow's new requirements.

 So if you need to develop applications or design standards-based CT servers that support messaging, interactive voice response (IVR), fax, automatic call distribution (ACD), and other applications from different vendors, CT Media software can help make it happen. Simply put, CT Media server software offers a better way to build CT applications and systems. The benefits are compelling:

 Now Dialogic is launching the CT Media Value Network; a community for suppliers who wish to work together to provide the industry's most innovative, standards-based solutions. CT Media Value Network members benefit from increased exposure to marketing efforts and other valuable programs, along with extensive partnering opportunities for business and channel development.

 There are a number of benefits to working with CT Media:

• Application development is simpler and applications are more portable. 
• Adding new services is more economical, because CT Media software allows multiple vendors' software to share the same resources and it frees applications of the need to manage technologies by vendor. 
• Designing complex call handling services becomes far easier, because applications from different vendors can interoperate using an open platform. 
• Plus, with CT Media as a core component, system owners get the solution they need — with maximum return on their investment.

Almost any type of converged telecommunication solution is possible with CT Media 2.1 server software: E-CRM and contact center applications, IP telephony gateways, soft-PBXs, speech-enabled auto attendants, unified messaging, voice response systems (IVR), enterprise fax routing, audio/Internet conferencing, and more.

CT Media makes it possible for telecommunications applications to share a server and its technology hardware — providing a more economical and extensible platform for adding new services when needed, without duplicating hardware. CT Media shields the application from the CT resources, allowing application developers the freedom to write their applications once, and deploy them on traditional circuit-switched networks, packet-switched networks, or both. CT Media's resource management functionality supports multiple, open application programming interfaces (APIs), including the S.100 Revision 2 media APIs defined by the Enterprise Computer Telephony Forum (ECTF). 

CT Media speeds application development by abstracting complex resource-dependant tasks — such as handling SCbus™ time slot connections — allowing developers to focus on application development, not hardware integration. CT Media 2.1 eases international implementation with support for GlobalCall™. GlobalCall allows application developers to create a telephony-enabled software that can work with signaling systems worldwide, irrespective of the network to which it's connected.

Like database server software, CT Media is based on a three-tier client/server architecture. Applications can be deployed on workstations or PCs distributed on a local area network, while server resources can be consolidated in a single location for security and maintenance.

CT Media supports CT devices such as voice digitizers, voice recognizers, and network interfaces through a published Service Provider Interface (SPI). Support for the CT Media SPI can be developed using the resource development libraries available in the Dialogic CT Media Resource Developer's Kit™ (RDK). The open interfaces in CT Media make applications portable, letting them run on servers with multiple vendors' hardware, without any modification to existing software applications. 

CT Media provides system services and application interface adapters for all defined S.100 Revision 2 APIs, including

CT Media provides a rich converged communications server environment that will support TAPI and JTAPI applications in the future, allowing TAPI and JTAPI applications to control hardware devices from independent suppliers in the same server. CT Media provides a framework that can enhance TAPI and JTAPI applications with the ECTF industry-standard S.100 Revision 2 interface for media functionality.

The "Run-Time Control" (RTC) feature of CT Media enhances performance and facilitates hardware independence. RTC is a server-based process, by which independent devices can control each other. For example:

• Causing a text-to-speech (TTS) player device to speed up or slow down playback when a signal detector device receives a dual-tone multifrequency (DTMF) digit
• Causing a voice coder player device to stop output when an ASR device recognizes a specific voice input